Wally Marshall is probably the biggest hater of DTG on this blog. Never says anything positive.
They are expanding because the model is improving and there is a need. Hotels dont build more towers because the rooms aren’t full! Management there has been stable for 2 years now if you new anything about the property . Get your facts straight and your opinions objective.

Yeah, it’s not like a machine malfunction. More like a human Oh shiit. Or a disgruntled/fired worker, screwing things up on the way out. Then calling their buddies.

Seems to me they could still have gotten the same PR mileage, giving away far less free play. Doesn’t sound like a PR move to me.

You would think..but i guess not in this case unless you believe in conspiracies.

DTG actually did this to me once when I used to stay there. I was supposed to get $75 free play and it was doubled to $150. I didn’t think much of it at the time, but I’m wondering if this happens more there due to a lack of internal controls/approvals. You’d think that any accounts with free play balances of a certain about (maybe $200 or more) would have to be flagged by their system and manually reviewed and approved by a manager before going live. If such a system existed, it would have immediately flagged all accounts beforehand and they could have caught and corrected it.

Having booked group travel / meeting spaces for onsite customer conferences, I can tell you sales and marketing people are somewhat sensitive to the venue appearance. If I am bringing my customers out to talk about a great new product or feature, I sure don’t want their first impression to be a dump of a facility. We used to book offsite meeting space for Comdex sessions back in the day, and I can remember the area VP saying, don’t stick us in that sh@t hole you put us in last year (referring to the old Rivera meeting rooms). Now for internal training, etc management will forgo ascetics for lower group travel rates sometimes. I’m guessing DTG is going to get those second tier bookings, like real estate investment seminars and multilevel marketing conferences.

Dear god, don’t encourage him. “)

I’ve never seen anything related to free play, but I’m sure they have it. Once it’s played, I think they’d run into a huge liability if they suddenly said “we’re not paying you the money you’ve won with your free play.”

I’d agree, accept this hasn’t been covered at all, and it’s unlikely they’d acknowledge it happened at all.